FraudGuard – Legal & Policy Page

Welcome to FraudGuard. Your trust is important to us. This Policy Page outlines the legal, data, and compliance framework governing the use of our fraud prevention services. By using FraudGuard, you agree to these policies and the terms contained herein.1. Privacy Policy
1.1. Data Collection
We collect and process the following categories of data:Order-level data: customer name, email, shipping/billing address, IP address, payment method details (last 4 digits only), geolocation data, order metadata.Store data: merchant contact information, store settings, fraud rules applied, and verification history.1.2. Purpose of Processing
Data is collected for the following legitimate business purposes:To detect and prevent fraudulent transactionsTo send verification emails and manage risk workflowsTo provide analytics on order risk and protection trendsTo improve fraud detection algorithms over time1.3. Data Sharing
We may share order-related data with:Merchants using our service (data from their store only)Payment processors for chargeback and dispute investigationThird-party verification services, if applicable, for fraud risk scoringLegal authorities upon valid request1.4. International Data Transfers
Data may be processed or stored in countries outside your own. All cross-border transfers comply with applicable safeguards under GDPR, CCPA, and similar frameworks.1.5. Data Subject Rights
Users have the right to:Request access to their dataRequest correction or deletion of inaccurate dataWithdraw consent (if applicable)File a complaint with a supervisory authorityTo exercise any of these rights, email us at: [email protected]2. Terms of Service
2.1. Use of Service
FraudGuard provides fraud detection and verification tools for Shopify merchants. By using our service, you agree to:Use it only for legitimate business fraud prevention purposesNot misuse the platform to discriminate or falsely flag customersMaintain confidentiality of order and verification data2.2. Limitations of Liability
FraudGuard makes commercially reasonable efforts to detect suspicious behavior but does not guarantee the prevention of all fraudulent activity.
We are not liable for:Losses resulting from false positives or missed fraudService interruptions or unavailabilityDamages arising from unauthorized access to merchant accountsMaximum liability is limited to the amount paid by the merchant in the 3 months prior to any claim.2.3. Termination
We reserve the right to suspend or terminate access to our service for violations of these terms or suspicious activity.2.4. Dispute Resolution
All disputes will be resolved via binding arbitration under the laws of the State of Delaware, unless prohibited by local consumer protection law.3. Cookie Policy
FraudGuard uses cookies and similar technologies for:User authenticationSession managementPerformance monitoringBasic analytics (non-identifiable)Users can control cookie preferences via browser settings.4. Data Retention Policy
Order data and risk logs are retained for up to 90 days by default.Verification email records and verification status are retained for up to 180 days.Merchants can request early deletion at any time by contacting [email protected].5. Security Policy
5.1. Technical Measures
Data encrypted in transit (TLS 1.2+) and at rest (AES-256)API access is restricted by token-based authenticationRegular vulnerability scans and audit trails5.2. Breach Notification
In the event of a data breach, we will notify affected merchants within 72 hours, in compliance with GDPR and other applicable laws.6. Acceptable Use Policy
You may not use FraudGuard to:Discriminate based on race, religion, gender, or nationalityHarass, intimidate, or defame any personCircumvent consumer protections, engage in mass surveillance, or abuse automated decision-makingInterfere with Shopify’s infrastructure or APIsViolations may result in immediate suspension of service.7. Refund and Cancellation Policy
FraudGuard operates on a monthly subscription basis via the Shopify App Store. Merchants can:Cancel anytime from their Shopify adminNo partial refunds will be issued for unused time during a billing cycleRefunds for technical errors may be considered case-by-case by emailing [email protected]8. Compliance Statement
FraudGuard is committed to aligning with industry standards including:GDPR (EU General Data Protection Regulation)CCPA (California Consumer Privacy Act)PCI DSS: While we do not process or store full payment card data, we follow secure practices when handling related metadata.Shopify Partner Program Terms9. Contact Information
Questions, requests, or complaints related to our policies may be directed to:📧 [email protected]
🕒 Response Time: Within 2 business days10. Policy Updates
We may update these policies from time to time to reflect changes in law or our services.Merchants will be notified of material changes via app notification or email.Continued use of the app after changes constitutes acceptance of the updated terms.Would you like me to now turn this into a formatted Carrd page or export this as HTML/text for you to paste into your Shopify Partner listing?You said:
Include that deata is been deleted after 90 daysChatGPT said:
Here’s the revised section with a clear and explicit statement that data is deleted after 90 days, along with a minor tweak to emphasize full deletion for compliance and clarity:4. Data Retention and Deletion Policy
FraudGuard retains customer and order-related data only as long as necessary to fulfill fraud prevention functions and ensure compliance.4.1 Retention Periods:
Order Data, Risk Logs, and Verification Records: Retained for up to 90 days from the date of order creation.After this period, all data is automatically and permanently deleted from our systems, including backups.4.2 Merchant Access to Deletion:
Merchants may request early deletion of order or customer data via written request to [email protected]. Requests will be processed within 5 business days.4.3 Purpose of Retention:
This 90-day window allows:Fraud trend analysis and reportingSupport for chargeback disputes or verification reviewsInternal improvement of fraud detection mechanismsFraudGuard does not store personal data beyond 90 days, and no data is shared with third parties after that period.